1. Cancelling a subscription
- Subscriptions can be cancelled from the panel or by writing to info@arvo-os.com.
- Cancellation takes effect at the end of the paid period; the service stays available until then.
- No automatic charge is taken after cancellation.
2. Trials
Trials are free and do not convert into a paid subscription automatically. If no payment is made, the account simply closes.
3. Right of withdrawal
Consumers may withdraw within 14 days. Where the account is opened immediately at the subscriber's request, performance has begun and the right of withdrawal no longer applies (Distance Contracts Regulation, Art. 15/1-(ğ)).
4. Refunds
- Where withdrawal applies, the amount is refunded within 14 days to the original payment method.
- Partial refunds are not made for periods already started; the service remains available until the end of that period.
5. Incorrect or duplicate charges
Refunded in full once identified, without conditions. Contact: info@arvo-os.com.
6. Outages caused by Arvo
If the service is unavailable for an extended period due to Arvo, the corresponding amount is refunded or credited to the next period on request.