1. Cancelling a subscription
- Subscriptions can be cancelled from the panel or by writing to info@arvo-os.com.
- Cancellation takes effect at the end of the paid period; the service stays available until then.
- No automatic charge is taken after cancellation.
- An annual subscription runs for 12 months; cancelling before the year is out is settled under section 5.
2. Trials
Trials are free and do not convert into a paid subscription automatically. If no payment is made, the account simply closes.
3. Right of withdrawal
Consumers may withdraw within 14 days. Where the account is opened immediately at the subscriber's request, performance has begun and the right of withdrawal no longer applies (Distance Contracts Regulation, Art. 15/1-(ğ)).
4. Refunds
- Where withdrawal applies, the amount is refunded within 14 days to the original payment method.
- On monthly subscriptions, partial refunds are not made for a period already started; the service remains available until the end of that period.
- On annual subscriptions, early cancellation is settled under section 5; the unused part of the prepaid amount is refunded.
5. Cancelling an annual plan early
- An annual subscription is paid up front: 10 months of fees for 12 months of use.
- If the subscriber cancels before the year is out, the months the service stayed available are recalculated at the monthly list price. That amount is deducted from what was paid and the remaining balance is refunded. A month already started counts as a full month.
- The calculation cannot go below zero: if the monthly-rate value of the months used exceeds the prepaid amount, the subscriber owes nothing further — there is simply no refund.
- Refunds are made within 14 days of the request, to the original payment method.
6. Plan changes
- An upgrade takes effect on the day it is requested; only the difference for the remaining days of the period is charged and no refund arises.
- A downgrade takes effect at the end of the current period; no refund is made for a period already started.
- If a product is dropped entirely and it was on an annual plan, section 5 applies.
7. Incorrect or duplicate charges
Refunded in full once identified, without conditions. Contact: info@arvo-os.com.
8. Outages caused by ArvoOS
If the service is unavailable for an extended period due to ArvoOS, the corresponding amount is refunded or credited to the next period on request.